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Google Login Challenge Recovery Email & Phone

When your child signs into their SJS Google account at home, Google may ask for an extra verification code. This page lets a verified parent update the recovery email or phone number used for that login challenge.

How login challenge recovery is set up by default.

The IT team sets recovery information on every student’s SJS Google account: a parent phone number for text or call verification codes and a parent email address for email verification codes. If your phone number or email has changed — or you would prefer different recovery information — use the form below and we will update the account after verifying the parent email and student date of birth.

Update login challenge recovery

Enter at least one — the new phone number, the new email, or both. The parent email and student date of birth must match school records before anything is changed.

When would I need this?

Google usually asks for extra verification the first time a student signs in on a new home device, after a password change, or when something about the sign-in looks unfamiliar.

Request an update if:

• Your phone number or email address has changed.
• The verification code is going to an email or phone that is harder to reach.
• You are not receiving codes at all.

What happens next

The portal verifies the parent email and student date of birth against school records. If the information matches, the Google login challenge recovery email or phone is updated automatically when Google Admin access allows it, or SJS IT reviews the request.

Tickets are monitored Monday-Friday, 8:00 AM-3:30 PM during school hours. Requests submitted outside those times are saved in the SJS IT Self-Service Desk and reviewed the next school support day.

Locked out right now? Use SJStudent Google Password Request to get a secure sign-in link by email.

IT Self Service Portal · [email protected] · Parent Resources